As Medura Medical Products Industry Trade Ltd. Co. (“Company”), we attach importance to the security of your personal data. This notice has been prepared to inform you about the scope and purposes of processing your personal data when you contact us through our website or fill out our forms.

1. Personal Data Processed

The following data may be processed through our website communication forms and similar channels:

• Full name
• Phone number
• Email address
• Subject and message content
• Requests, suggestions, complaints, and communication records
• Where necessary, technical logs, IP address, and transaction security data

2. Method of Collection

Your personal data may be collected electronically through forms on our website, email communications, phone calls, and other digital communication channels.

3. Purposes of Processing

Your personal data may be processed for the following purposes:

• Receiving and evaluating your communication requests
• Responding to your inquiries
• Managing requests, suggestions, and complaint processes
• Managing customer relations and satisfaction processes
• Monitoring and improving business processes
• Ensuring information and transaction security
• Fulfilling legal obligations

4. Legal Basis

Your personal data is processed based on your request to contact us, the necessity of evaluating your request, communicating with you, protecting our legitimate interests, and fulfilling our legal obligations.

5. Transfer of Personal Data

Your personal data may be shared, where necessary and to the extent permitted by applicable legislation, with service providers, technical infrastructure partners, IT suppliers, and authorized public institutions and organizations.

6. Retention Period

Your personal data is retained for the period required by the purpose of processing and for the legal retention periods prescribed by applicable legislation. At the end of such period, the data is deleted, destroyed, or anonymized in accordance with the law.

7. Your Rights

You may have the following rights regarding your personal data under applicable legislation:

• To learn whether your personal data is processed
• To request information if it has been processed
• To learn the purpose of processing and whether it is used in line with that purpose
• To request correction if it is incomplete or inaccurate
• To request deletion or destruction within the legal framework
• To request notification of such actions to third parties to whom the data has been transferred
• To request compensation if you suffer damage due to unlawful processing

8. Contact

You may contact our Company through the following channels regarding your personal data:

• Email: info@medura.com.tr
• Phone: 0212 416 41 62
• Address: Mehmet Akif Mh. Bahariye Cd. Esbah Ipekyolu Kucukcekmece Istanbul